We have compiled a list of CRM quotes to enable you better understand a CRM, its functions, and benefits.
Instead of using technology to automate processes, think about using technology to enhance human interaction. – Tony Zambito
Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their customers at every point during the buying process. – Marc Ostrofsky
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kelvin Stritz
Yes, CRM is all about Customer Relationship Management… but it is also about Prospects relationships as well. – Bobby Darnell
Facebook is a CRM for people. The days of the anonymous web are over. People expect more. – Clara Shih
CRM doesn’t have to be hard if you plan for how all the pieces will work together before you start your implementation. – Lars Helgeson
CRM is rather boring in itself. It’s the fortunes you can build using CRM that make it so interesting. – Michael Mccafferty
Use your CRM to retain customers. – Jeffery Gitomer
“Saying, “I don’t have time for CRM.” is like saying, “I don’t have time to look at my GPS app because I am too busy trying to figure out the best way to get from here to there.” – Bobby Darnell
“CRM is your GPS to a better route on your Business Development journey.” – Bobby Darnell
“Learning new systems and processes is not mandatory…but neither is staying in business” – Bobby Darnell
“The big benefit of CRM is the visibility of everything relating to customers going on in your company. If you want to provide a better service to your customer, you have to be able to manage everything from complaints to sales opportunities.” – Roger Cole
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” – Bill Gates
“Successful CRM is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won’t give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it’s a much stickier–sustainable–relationship over the long haul.” – Bob Thompson
“Customer service should not be a department. It should be the entire company.” – Tony Hsieh – Taylor Chastain
“Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right.” – Rachel Hogue
