The world is constantly evolving, everything is moving in a fast lane, and healthcare CRM software is not left out. From technologies to climate to even human needs. Everything. And the main question has always been, “how do we keep up with these changes?”
The manufacturing, agriculture, and other sectors are already boasting customer engagement and process automation using CRM software. According to a recent survey, 39% of business leaders say that a high-quality customer experience provides an advantage over the competition, which can be accomplished through CRM seamlessly.
CRMs are disrupting many industries, and the healthcare sector is no exception. Doctors and healthcare professionals can also benefit from this technology in boasting patient communication, support, and engagement. In this article, we’ll be looking at the top CRM software for doctors and its benefits.
Because the healthcare sector is sensitive to myriads of complaints and policy issues, we also covered HIPAA compliance. This will save you from complaint issues and violation charges.
Without further ado, let’s dive in.
What is HIPAA Compliance CRM
HIPAA is an acronym for Health Insurance Portability and Accountability Act. They are a series of policies that were enacted by the Office for Civil Rights (OCR) in 1996 to protect the disclosure and use of health information. All entities and business organizations that handle the health or classified information of the public need to be HIPAA-compliant to function.
And of course, some charges and fines come with violating HIPAA policies. That said, it is crucial for a doctor or medical personnel to choose HIPAA-compliant CRM software. Sit tight if you’re looking for a CRM to help grow your business while operating within the boundaries of the law. We got you.
Benefits of CRM software for the Healthcare Industry
With a healthcare CRM, doctors would be able to do the following efficiently –
- Manage patient’s reports, metrics, and dashboards
- Keep a complete database of your patients and staff
- Boast customer experience and engagement
- Protect classified patients’ information and data
- Improve payment process and invoicing
Top 5 CRM Software for Doctors & Healthcare Providers
1. Zoho CRM
With over 13 million users worldwide, Zoho is one of the most widely-used CRM software globally. And the thing is, 13 million users can’t be wrong. Zoho CRM is efficient, reliable, and robust. Due to its robustness, Zoho has unique variations tailored for different industry verticals.
Zoho CRM Workdrive for doctors is a compliance-driven file management system to improve operational efficiency. It gives doctors control over the acquisition, usage, and control of patients’ information.
Zoho CRM Workdrive helps doctors create a patient-centric system that streamlines the accurate capturing and documentation of records and data. Also, it helps reduce patient waiting time by facilitating instant scans of invoices and reports.
Giving specific access to data to the correct department at the right time is another immense benefit of Zoho. For instance, you make people in pharmaceuticals only have access to pharmaceuticals information, and those in insurance likewise. Zoho CRM Workdrive is HIPAA-compliant and certified, so you won’t need to worry about complaint issues.
2. Pipedrive CRM
Pipedrive CRM is also known as the all-in-one sales platform for growing revenue. It’s primarily aimed at assisting salespeople in closing more deals effortlessly. But the beauty of it is that it’s not limited to a particular sector or industry vertical. It can be used across industries.
Doctors and healthcare facilities are already using Pipedrive to work more efficiently and grow their practice. And guess what? You can also leverage this CRM to transform your hospital and profession.
Pipedrive CRM can help doctors uncover opportunities for better treatments, track their success, increase patient retention, keep accurate patient records and spend less time with manual entry. Pipedrive empowers doctors with the ability to automate everything to enable them to focus more on their patients. It is worth noting that Pipedrive is not yet HIPAA compliant, although they’re in the process.
3. Creatio
CRM Creatio is one platform to automate end-to-end healthcare customer journey and CRM with no-code and a maximum degree of freedom. CRM Creatio includes full-scale solutions for sales, marketing, and service automation seamlessly integrated on one platform. It also features a set of powerful workflow automation, no-code development, AI/ML, and other tools.
Creatio CRM for doctors is a specifically designed solution for any medical institution such as a hospital, laboratory, medical center, public or private clinic, etc. With HIPPA-compliant Creatio CRM you can follow the best customer management processes and keep clients’ data compliant and up to date (medical history, visits, medical bills etc.). You can also set up an online medical portal to create and track medical appointments. Healthcare CRM provides useful reports & metrics for daily analysis of the clinic’s work.
Creatio helps you to create a single database of all contacts and accounts you work with to build a 360-degree view of all the customers with the entire history of interactions between your employees and the patients. This will help doctors in predicting the patient behavior and preferences thus managing to win their trust over time.
CRM Creatio is built on a no—code powered composable architecture, allowing users to easily assemble new business applications out of available composable components or create new ones without coding.
Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio has long-lasting relationships with some of the world’s most successful manufacturing organizations including Blue Cross, Bayshore, Centauri Health Solutions, Hallmark Health Systems, Cygnet Health Care and many others.
3. OnPipeline Healthcare CRM
OnPipeline Healthcare CRM is a platform that assists doctors in patient acquisition and management. The platform provides everything necessary for a hospital’s effective management and growth. And on top of that, it is HIPAA compliant.
OnPipeline Healthcare CRM provides a 360-degree patient profile. This profile allows doctors easy access to patient history and general demographic information to facilitate better treatment and prescriptions.
Another fantastic benefit of OnPipeline Healthcare CRM is that it helps hospitals generate new leads and nurture their existing customers. No healthcare center can survive for long without generating new leads. But with Onpipeline, lead generation becomes a piece of cake. You can easily create web forms and link your social media handles to the CRM to acquire leads.
There’s a limit to your productivity level if you’re still working manually. OnPipeline lets you automate your work processes and documentation, leaving you plenty of time to focus on what matters most.
4. Leadsquared Healthcare
If you’re looking for a healthcare CRM that’ll empower you to maintain better relationships with your patients, then Leadsquared Healthcare is the one for you.
Maintaining a healthy patient relationship is the crucial thing every doctor strives for because it’s an aspect that can trigger the overall growth of their hospital or healthcare when done right.
With Leadsquared, doctors can track patients’ data, manage patients’ history and activities, automate and segment people intelligently, boast patients’ communication, predict patients’ needs, and lots more.
Leadsquared CRM is fully HIPAA compliant and leverages HIPAA-compliant cloud-based solutions to ensure patient data integrity and privacy. They are big on data privacy so you won’t worry about data risk or compliance.
5. SalesForce HealthCloud
Salesforce HealthCloud is a leader in the Forrester Wave Healthcare providers of Q1 2020. Asides from that, Salesforce is the number 1 CRM for healthcare and science. The platform provides a personalized engagement that improves outcomes and reduces costs.
Salesforce HealthCloud is all about improving your bottom line. It provides an omnichannel approach for patient engagement and relationships, so patients don’t have to rely on a single channel to communicate with doctors. They can choose from the available options.
Another essential benefit of Salesforce HealthCloud is that it helps doctors scale patient-centric experiences across the organization. Acquire, support, and retain patients with a platform that connects data, records, and people. It lets you delight your patients by providing recommendations and prompts on their important moments.
And, of course, Salesforce HealthCloud is entirely HIPAA compliant. All your patients’ data are stored in the cloud and accessible to only authorized personnel. Salesforce also fosters collaboration between remote medical teams from different locations. They can attend to patients from various places as though they’re in a room.
Wrapping Up
According to a recent report, the global healthcare CRM market size was $9,715.2 Million in 2020 and is expected to reach $37,624.0 Million by 2030, registering a CAGR of 14.1% from 2021 to 2030. The unprecedented growth of the healthcare CRM market is an indication that there’s been an increase in user adoption lately.
And possibly your colleagues are already using it. Adopting a healthcare CRM is no longer an option. It’s a necessity if you want 360% growth in your profession. There’s a limit to what you can achieve as a human, but with a CRM, your possibility is endless.
We’ve listed the top healthcare CRM here based on functionality and the number of reviews. Pick on and start a free trial, and if you have any questions, kindly share in the comments. We’re rooting for you.
