CRM Artificial Intelligence and How It Can Transform My Business

crm artificial intelligence

The marriage between AI and CRM is the greatest in the industry today. Reports have shown that AI-powered CRM has the potential to generate more than $1.5 trillion in new GDP impact and 950,000 new jobs globally by 2024, emerging as a competitive edge in a highly saturated business environment. 

Organizations are searching for the best CRM software with Artificial intelligence capabilities because of its outstanding benefits in businesses. The benefits are well-detailed in this article, but you must first understand the nature of CRM artificial intelligence.

But if you’re in a hurry, scroll down to its benefits and the list of AI-powered CRM vendors to select your best or see this immediate CRM with Artificial intelligence.

“The pace of progress in artificial intelligence (I’m not referring to narrow AI) is incredibly fast. Unless you have direct exposure to groups like Deepmind, you have no idea how fast—it is growing at a pace close to exponential. The risk of something seriously dangerous happening is in the five-year time frame. 10 years at most.”

– Elon Musk

Meaning of CRM Artificial Intelligence 

Artificial intelligence (AI)” refers to the simulation of human intelligence in machines by software-coded heuristics.

It leverages machines to mimic the problem-solving and decision-making capabilities of the human mind. While “Customer relationship management (CRM) refers to the technology for managing all your company’s relationships and interactions with customers and potential customers. 

CRM systems enable businesses to collect, manage and store customer data. Considering the volume of data generated daily has risen exponentially, organizations’ needs have shifted. Now, companies need CRM technology that can extract, analyze and interpret data in real-time to make quick, fact-driven business decisions. A CRM system that is robust enough to provide higher precision and better predictions is preferred, and that is where AI-powered CRM proved its ability

For example, Einstein GPT, the salesforce CRM AI assistant, delivers AI-created content across every sales, marketing, commerce, and IT interaction. This AI-powered Salesforce CRM is well-known because of its excellent ability to use machine learning algorithms to analyze customer data and identify patterns in customer behavior, such as the products or services they are interested in, the types of emails they open, and the time of day they are most likely to engage with a particular message. And the gathered information can be used to create personalized sales emails tailored to each customer’s interests.

We’ve listed CRMs with artificial intelligence below, but let’s first discuss how they can transform businesses.

Recent announcements on how CRM Artificial Intelligence can benefit businesses 

CRM vendors made it known to businesses that plugging AI tools into their CRM software marked the start of a revolution in the CRM marketplace. AI-powered CRM targets the challenges businesses are facing by offering the following benefits;

  • CRM artificial intelligence helps you assign scores to prospects based on relevant data, which may be demographic information like; area of work, role title, etc., thereby making you come up with an ideal profile of a customer/ sales lead that is most likely to buy your product. And also reduces human error and increases the accuracy of identifying quality leads.
  • While a human agent may lose patience, get frustrated at repeated questions, or even miss out on a query on a busy day, with endless patience, AI-powered CRM like Chatspot in HubSpot CRM, which is not susceptible to human-related failures, delivers interactive answers to customer queries in real-time. They are programmed to understand and answer in many languages. The fantastic part is that it can introduce your customers to new products and services based on their needs.
  • Your business marketing campaigns’ ROI will be maximized as AI-powered CRM helps you to track customer interactions across multiple channels and their browsing behavior. Based on that, you can decide what marketing campaigns you run are the most effective. This will eventually help your business to optimize your marketing spend. 
  • Did you know that AI-powered CRM can identify the most compelling subject lines, calls-to-action, and email layouts that will generate the highest engagement and conversion rates? It also enables you to create large volumes of content quickly and efficiently.
  • AI-powered CRM works wonders in identifying all the negative reviews from customers on social media so that you can use this information to improve your products or services and prevent similar issues.

AI CRM Use Cases


Einstein GPT is the world’s first generative AI for CRM developed by Salesforce, which aids businesses of all sizes in automating procedures.

451 Research’s recent research shows that 45% of the surveyed top world companies are looking forward to using this AI-powered Salesforce CRM.

Einstein GPT creates personalized content across every Salesforce cloud with generative AI, making every employee more productive and improving customer experience.


Freshworks has introduced “Freddy,” an “Omnibot” AI engine that enhances the sales, support, and marketing capabilities for businesses of all sizes. Freddy leverages Google AI technology to help companies to resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions.


A chat-based AI tool called chatspot was launched by Hubspot to answer questions specifically tailored to each user’s customer.

Its integration with Hubspot CRM helps businesses to generate highly relevant and personalized responses, recommendations, and reports based on individual customer profiles.


Zoho delivers a sales team-focused conversational AI- Zia integrated with Zoho CRM. This incredible combo analyzes interaction patterns and the progress of a lead or deal in the pipeline and suggests the probability of its closure.

Do I need CRM Artificial Intelligence in my business?

For most businesses, sales are slipping, and customers are leaving. Growth is stagnating.

By intelligently storing and managing your customers’ information, AI-powered CRM systems increase leads and help close more deals faster. It also enhances customer service. For example, by adding customer data to your customer service software, contact center agents can better meet customer needs more engagingly and productively.

Additionally, an AI-powered CRM can use predictive analytics to identify the most compelling subject lines, calls-to-action, and email layouts that will generate the highest engagement and conversion rates. 

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